FAQ
Frequently Asked Questions
about CONTACTNUMBERS
about terms and conditionsabout becoming a reseller |
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about CONTACTNUMBERS
Q. What is a Freephone number?A. A Freephone number is where the caller pays nothing at all and the person being called (or whoever owns the number) pays ALL the call charges. Freephone numbers normally begin with 0800….
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Q. What is a Local Rate number?
A. A Local Rate number is where the caller only pays a local rate charge (regardless of where they are situated in the UK). Local Rate number normally begin with 0845….
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Q. What is a National Rate number?
A. A National Rate number is where the caller pays the national rate charge (regardless of where they are situated in the UK) and the person being called (or whoever owns the number) pays nothing for the cost of the call. The owner of the National Rate number can receive a rebate of up to 2p per minute for peak time calls. National Rate numbers normally begin with 0870….
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Q. What is a Premium Rate number?
A. A Premium Rate number is really a method of payment for small-value services. The caller pays a charge of between 10p per minute and £1.00 per minute (regardless of where they are situated in the UK). The owner of the Premium Rate number receives a rebate payback from the revenue generated by that number of between 2.5p and 37p. They normally begin with 0911 and are dependent on their value. Premium Rate services are regulated by ICSTIS and may require their prior approval.
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Q. Do I own the telephone number?
A. You do not own the numbers but the supplied CONTACTNUMBERS are for your exclusive use. If you move office or home anywhere in the U.K., you can take these numbers with you. Our numbers can be directed to any UK landline, however, should you wish to divert any CONTACTNUMBERS to a UK mobile or International number, please contact us directly.
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Q. Can I port my current number?
A. Yes! In 1999 one of the most significant changes to shake up the UK telecommunications industry arrived - number portability. This meant that for the first time, you were no longer bound to remain with your existing supplier for fear of losing your number. Number portability is when you "move" your number from one network operator to another. This can result in enormous savings for you and increased rebates too. CONTACTNUMBERS is now able to port numbers from any of the following carriers:
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BT
Cable & Wireless
Energis
NTL
The porting process is easy: you simply complete our service order form requesting the particular number / service to be ported and we will complete the order. We will prepare the porting letter and ensure the port is implemented smoothly with no interruption in your service. You will, of course, keep your same number and receive your invoice or rebate directly from us.
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about terms and conditions
Q. Can I cancel the services?A. You can cancel the service at any time without any penalties.
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about becoming a reseller
Q. What is a Reseller?A. A Reseller is a person or organisation that provides CONTACTNUMBERS with paying customers. Resellers are paid a commission dependent upon the value of business they have brought to us.
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Q. How can I become a Reseller?
A. There are conditions and obligations to become a reseller, but if you are interested contact us directly for more information.
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Should you prefer a specific number, please contact us and we will check its availability.
To order a CONTACTNUMBER simply complete the Enquiry form or call us now on:
Freefone 0800 619 2626 or send a fax to: Freefax 0800 619 2525