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Frequently Asked Questions

Q. How do I use simply-fone?
A. Simply dial the simply-fone access number corresponding to the destination you wish to call. At the prompt - please immediately dial your desired telephone number. For billing enquiries, please see the "How are my calls billed" Frequently Asked Question.

Q. How do I sign up for your services?
A. To use simply-fone you do not need to register. simply-fone the access number that allows you to phone your desired telephone number.

Q. Why am I unable to dial certain access numbers?
A. There are three possibilities for getting an unobtainable tone:
  1. Some cable operators like NTL & Telewest and mobile providers may need to open our access numbers on their networks. Other providers may be extremely slow to update their networks. To speed this up, contact your service provider and give them the access number you wish to call and request that they open up this access number.
  2. You may be barred from calling 0911.. numbers. Please contact your service provider to have this bar lifted.
  3. Some Indirect Access providers like One.Tel do not permit calls to some of our simply-fone access numbers. If you normally dial an Indirect Access code before your calls - for example 1833 for Alpha telecom or 1877 for One.Tel - simply omit this code and dial the simply-fone access number directly. Omitting the Indirect Access code means the simply-fone call will be charged by your line provider - usually BT. If you are using a One.Tel PhonePal you can either unplug the PhonePal or dial 1-2-1 to bypass your PhonePal. Should you have chosen the One.Tel "Select" option we would advise to contact One.Tel to provide you with a code to override this feature.
Q. Are there any administration, subscription or any other fees?
A. All quoted rates for simply-fone access numbers are fully-inclusive. The advertised tariff includes VAT and the cost for the International leg of the call. There are no further connection or subscription costs.

Q. Can I use simply-fone from payphones?
A. Our simply-fone access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones may be subject to a surcharge.

Q. Can I use simply-fone for cheaper calls to UK landlines?
A. simply-fone offers reduced rates to all UK National and Mobile calls & International destinations.

Q. How are my calls billed?
A. The charges for calls to our simply-fone access numbers will appear on your regular phone bill from your telephone provider - usually BT, Telewest or NTL.

Q. Can I use simply-fone from my mobile?
A. Yes. However, be aware that you may be surcharged by your mobile operator. How much you will be charged depends on your mobile operator and which tariff plan you have.

Please note: your mobile operator controls this rate on their billing system. We, unfortunately, have no influence on what they may charge. We advise you to get in touch with your mobile phone provider to double check their rates to our access numbers.

Q. Are there different peak and off-peak rates?
A. All of our simply-fone access numbers have one flat rate - 24 hours / 7 days.

Q. When do call charges take effect?
A. You will be charged from the moment you are connected to our service.

Q. simply-fone has overcharged me! Is this possible?
A. Impossible! simply-fone cannot overcharge you. The rates for our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practice for all landline service providers to adhere to the charges set by Ofcom. However, the rates you are actually charged on your bill depend on the prices your service provider has configured on their billing system.

For current rates and full list of simply-fone access numbers for all calls to UK, Mobile and International destinations, please see our website: www.simply-fone.com or complete the Enquiry form



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